Class Activity 6-Part 2

Lubbock Christian University
Interoffice Communication

To: Dr. Liu
From: Ruby Leal-Sanchez
Subject: Claim Letter
Date: February 15, 2008

The purpose of this letter is to present the strengths and weaknesses of the claim letter in exercise 5.

Summary
In general, the letter was very short and to the point and also very informal and not professional at all. I don’t feel that the situation could have been seen from a professional view.
Discussion
As stated in the adjustment letter they do explain hygiene and the process of cleaning the tuna, but yet at the same time don’t feel he is telling the truth but offer discount on next purchase anyway.
Recommendation
The introduction to the claim letter should have been at least three sentences, should have listed or proposed what he wanted done instead of asking what was going to be done about the situation. The fly attached to the letter was unnecessary.