Assignment Reflection

Ruby Leal-Sanchez
ENG 3308-02
Dr.Liu
February 28, 2008
Correspondence Package
Assignment Reflection
The approach used was similar to work-related experiences. I have worked in retail for several years and I feel that enabled me to better respond to the letter and the memo. They were both firm and demands were made but thoroughly explained. In writing the adjustment letter I considered the simple demand the customer made and replied firmly but not threatening. He knew what he wanted and the company knew what they needed to do to fix the problem. In this letter I wrote it as the demand could not be met because the advertisement was misunderstood, but also explained some options and an offer. This should help the customer decide what step needs to be taken next. If at all possible in situations like this demands are either met or they are not.
The purpose of the letter was to get the demand across and maybe try to solve or find a solution for the problem. The audience was a one-on-one with the adjustment letter, so the demand was stated and the solution was made just as easily. As for the memo letter it involved a group, so a solution had to be developed and then enforced.
One course goal this adjustment letter and memo do was that these documents were created to solve the problems that both these companies had, and improve situations. That goal was accomplished in both; more so in the memo letter than in the adjustment letter. In the adjustment letter he could choose not to take the offer and stay with what he has or take the merchandise back for a full refund if possible. In the memo letter the solution was made and that is how it was going to be handled. So the problems were solved and the solutions improved the situations of both the letter and the memo.