Adjustment Letter

123 Grape Avenue
Las Vegas, Nevada 12345
(123) 456-7890

February 22, 2008

Ms Ruby Leal-Sanchez
411 14th Street
Levelland, Tx. 79336

Dear Ms. Sanchez:
I was very unhappy to read your letter of February 14 telling me about the problem with the leaky container.

Per your letter you are at this time requesting replacement of the container and reimbursement for the tablecloth and bill from the cleaners. I have turned in your receipts along with a copy of your letter to the accounting department and they will be sending you a check for the total amount of $68.95 as quickly as possible.

I realize the damage is already done and cannot be undone, however we would also like to offer you a 10% discount on your next purchase of our container.

You have indeed been a faithful customer for ten years and would like to have you remain a faithful customer for many more years. So please accept our offer and our apologies for this unfortunate matter.

Sincerely,


Kevin Ream, President