Adjustment Letter

CompUSA
123 Loop 289, Lubbock, Tx. 79123
123-456-7890
www.compusa.com

February 17, 2008

Mr. Buck Wheat
123 Cedar
Levelland, TX. 12345

Dear Mr. Wheat:
Thank you for writing to us about the computer you purchased last week. I know from personal experience how frustrating it is when an advertisement is misinterpreted and do not receive what you thought was being advertised.

According to your letter, you need the software required to write effective letters and perform basic accounting functions. When you booted the computer you found it did not contain the recent upgrade that included the multiple fonts, the graphic package, and the grammar check; which you felt would help you with your letters and bank account. You are asking us to upgrade your computer to include these new features free of charge.

As you know, our software carries a lifetime guarantee satisfaction. However, the software for the multiple fonts, graphic package or grammar check was not offered in this particular advertisement. So purchase of the software itself will be required.

However, if you bring your computer to our location at the Lubbock address we will upgrade it for you with a 10% discount.

We have already sent out your 10% discount offer. It should arrive within the next two days. If you bring it to our Lubbock store location we will gladly upgrade your computer to the software needed once you have purchased it.

Pleas contact us if we can be of any further assistance.

Sincerely yours,

Ruby Leal-Sanchez
Sales Manager