Ruby Leal-Sanchez
ENG 3308
February 28, 2008
The instructions I am analyzing is How to Change a Tire. The audience is for anyone who operates a vehicle and travel alone who may need to know how to change a tire. The purpose of this set of instructions is to help change a tire successfully and safely.
The design of the guide shows several visuals to help guide you through the process and it groups in chronological order as to what to do first and what tools will be needed first. It does not show a lot of repetition, what does help get from one point to the next is the visual graphics. For example it shows the lady removing the tire, putting the spare tire on, and lowering the car.
I think there is enough information in each step. It seems like there is a lot but for someone like me that has never changed a tire, the information is needed and enough to get the task done. For instance, in removing the hubcaps in order to be able to remove the lug nuts; it tells how some vehicles have the lug nuts behind the hubcaps.
This instruction guide uses complete sentences which make the instructions easier to understand. The effect the language creates enables one to find the job easier to do.
The basic structure for the instruction set was used: the title was in bold color bigger font size than the other words so that caught the attention of the reader. There was a short introduction as to how this could help then goes into how to be safe and pull off the road in a safe way. It does list the materials needed and lists the steps in a chronological order and in the conclusion congratulates the reader in completing the job.
I didn’t see that there were any weaknesses of the instruction set, they were very self explanatory and easy to use. I don’t think there should be any improvements.
Thursday, February 28, 2008
Class Activity 11-Brochure
Ruby Leal-Sanchez
Eng 3308
February 28, 2008
The audience for this brochure is the students and the faculty. The purpose of the brochure is not only to educate but make them aware of the policies.
The designers grouped the information according to importance. The brochure was aligned in a manner that would help the reader identify the different levels of importance in the information. The designers however, had no visual designs which did not seem to be important. Each section had a boldface heading and the information was given in a manner to be able to be understood.
Some redesigning recommendations maybe use plain white paper instead of color paper for the brochure. Other than that the brochure was very well designed.
Eng 3308
February 28, 2008
The audience for this brochure is the students and the faculty. The purpose of the brochure is not only to educate but make them aware of the policies.
The designers grouped the information according to importance. The brochure was aligned in a manner that would help the reader identify the different levels of importance in the information. The designers however, had no visual designs which did not seem to be important. Each section had a boldface heading and the information was given in a manner to be able to be understood.
Some redesigning recommendations maybe use plain white paper instead of color paper for the brochure. Other than that the brochure was very well designed.
Wednesday, February 27, 2008
Assignment Reflection
Ruby Leal-Sanchez
ENG 3308-02
Dr.Liu
February 28, 2008
Correspondence Package
Assignment Reflection
The approach used was similar to work-related experiences. I have worked in retail for several years and I feel that enabled me to better respond to the letter and the memo. They were both firm and demands were made but thoroughly explained. In writing the adjustment letter I considered the simple demand the customer made and replied firmly but not threatening. He knew what he wanted and the company knew what they needed to do to fix the problem. In this letter I wrote it as the demand could not be met because the advertisement was misunderstood, but also explained some options and an offer. This should help the customer decide what step needs to be taken next. If at all possible in situations like this demands are either met or they are not.
The purpose of the letter was to get the demand across and maybe try to solve or find a solution for the problem. The audience was a one-on-one with the adjustment letter, so the demand was stated and the solution was made just as easily. As for the memo letter it involved a group, so a solution had to be developed and then enforced.
One course goal this adjustment letter and memo do was that these documents were created to solve the problems that both these companies had, and improve situations. That goal was accomplished in both; more so in the memo letter than in the adjustment letter. In the adjustment letter he could choose not to take the offer and stay with what he has or take the merchandise back for a full refund if possible. In the memo letter the solution was made and that is how it was going to be handled. So the problems were solved and the solutions improved the situations of both the letter and the memo.
ENG 3308-02
Dr.Liu
February 28, 2008
Correspondence Package
Assignment Reflection
The approach used was similar to work-related experiences. I have worked in retail for several years and I feel that enabled me to better respond to the letter and the memo. They were both firm and demands were made but thoroughly explained. In writing the adjustment letter I considered the simple demand the customer made and replied firmly but not threatening. He knew what he wanted and the company knew what they needed to do to fix the problem. In this letter I wrote it as the demand could not be met because the advertisement was misunderstood, but also explained some options and an offer. This should help the customer decide what step needs to be taken next. If at all possible in situations like this demands are either met or they are not.
The purpose of the letter was to get the demand across and maybe try to solve or find a solution for the problem. The audience was a one-on-one with the adjustment letter, so the demand was stated and the solution was made just as easily. As for the memo letter it involved a group, so a solution had to be developed and then enforced.
One course goal this adjustment letter and memo do was that these documents were created to solve the problems that both these companies had, and improve situations. That goal was accomplished in both; more so in the memo letter than in the adjustment letter. In the adjustment letter he could choose not to take the offer and stay with what he has or take the merchandise back for a full refund if possible. In the memo letter the solution was made and that is how it was going to be handled. So the problems were solved and the solutions improved the situations of both the letter and the memo.
Adjustment Letter
CompUSA
123 Loop 289, Lubbock, Tx. 79123
123-456-7890
www.compusa.com
February 17, 2008
Mr. Buck Wheat
123 Cedar
Levelland, TX. 12345
Dear Mr. Wheat:
Thank you for writing to us about the computer you purchased last week. I know from personal experience how frustrating it is when an advertisement is misinterpreted and do not receive what you thought was being advertised.
According to your letter, you need the software required to write effective letters and perform basic accounting functions. When you booted the computer you found it did not contain the recent upgrade that included the multiple fonts, the graphic package, and the grammar check; which you felt would help you with your letters and bank account. You are asking us to upgrade your computer to include these new features free of charge.
As you know, our software carries a lifetime guarantee satisfaction. However, the software for the multiple fonts, graphic package or grammar check was not offered in this particular advertisement. So purchase of the software itself will be required.
However, if you bring your computer to our location at the Lubbock address we will upgrade it for you with a 10% discount.
We have already sent out your 10% discount offer. It should arrive within the next two days. If you bring it to our Lubbock store location we will gladly upgrade your computer to the software needed once you have purchased it.
Pleas contact us if we can be of any further assistance.
Sincerely yours,
Ruby Leal-Sanchez
Sales Manager
123 Loop 289, Lubbock, Tx. 79123
123-456-7890
www.compusa.com
February 17, 2008
Mr. Buck Wheat
123 Cedar
Levelland, TX. 12345
Dear Mr. Wheat:
Thank you for writing to us about the computer you purchased last week. I know from personal experience how frustrating it is when an advertisement is misinterpreted and do not receive what you thought was being advertised.
According to your letter, you need the software required to write effective letters and perform basic accounting functions. When you booted the computer you found it did not contain the recent upgrade that included the multiple fonts, the graphic package, and the grammar check; which you felt would help you with your letters and bank account. You are asking us to upgrade your computer to include these new features free of charge.
As you know, our software carries a lifetime guarantee satisfaction. However, the software for the multiple fonts, graphic package or grammar check was not offered in this particular advertisement. So purchase of the software itself will be required.
However, if you bring your computer to our location at the Lubbock address we will upgrade it for you with a 10% discount.
We have already sent out your 10% discount offer. It should arrive within the next two days. If you bring it to our Lubbock store location we will gladly upgrade your computer to the software needed once you have purchased it.
Pleas contact us if we can be of any further assistance.
Sincerely yours,
Ruby Leal-Sanchez
Sales Manager
Memo Letter
Koller Construction Company
Interoffice Communication
To: All Employees
From: Ruby Leal-Sanchez
Subject: Personal Copies
Date: February 17, 2008
The purpose of this memo is to present my concerns over the repeated attempt Ms. Ponds has made in keeping all employees from using the photocopy machine for personal use
Summary
In general, I was informed of the repeated attempt Ms. Lily Ponds has made to all the employees at Koller Construction Company to refrain from using the photocopy machine for personal copies.
Discussion
Ms. Ponds is in charge of monitoring the budget copy, yet it is consistently over by several hundred dollars. The amount of copies being made for personal use is unreasonable and unnecessary to be done at a place of business.
Recommendation
As the Assistant Personal Manager I have come up with a solution to continue using the photocopy machine for personal copies and staying within the budget.
The accounting department has set up an account for each employee. When using the photocopy machine you will enter your code provided by the accounting department. This will allow you to make the copies needed and a 10cents fee will be withdrawn from your account. You will be required to sign a permission letter allowing the accounting department to withdraw $10 from your payroll monthly. The $10 is for photocopies only. If this amount is not used within that month it will roll over to the next month. Another $10 will not be withdrawn from your payroll until that has been used. If this letter of permission is not signed then the photocopy machine will not accessible to you.
Interoffice Communication
To: All Employees
From: Ruby Leal-Sanchez
Subject: Personal Copies
Date: February 17, 2008
The purpose of this memo is to present my concerns over the repeated attempt Ms. Ponds has made in keeping all employees from using the photocopy machine for personal use
Summary
In general, I was informed of the repeated attempt Ms. Lily Ponds has made to all the employees at Koller Construction Company to refrain from using the photocopy machine for personal copies.
Discussion
Ms. Ponds is in charge of monitoring the budget copy, yet it is consistently over by several hundred dollars. The amount of copies being made for personal use is unreasonable and unnecessary to be done at a place of business.
Recommendation
As the Assistant Personal Manager I have come up with a solution to continue using the photocopy machine for personal copies and staying within the budget.
The accounting department has set up an account for each employee. When using the photocopy machine you will enter your code provided by the accounting department. This will allow you to make the copies needed and a 10cents fee will be withdrawn from your account. You will be required to sign a permission letter allowing the accounting department to withdraw $10 from your payroll monthly. The $10 is for photocopies only. If this amount is not used within that month it will roll over to the next month. Another $10 will not be withdrawn from your payroll until that has been used. If this letter of permission is not signed then the photocopy machine will not accessible to you.
Thursday, February 21, 2008
Business e-mail response
Ruby Leal-Sanchez
Eng 3308
February 21, 2008
Business e-mail Response
This particular article helps a lot. Many businesses including our agency have gone to communicating with their employees through e-mail. We use our company phones for travel only. We send memos, reminders, invitations, proposals, and flyers. We use attachment a lot.
When being interviewed for a position, they are asked how familiar they are with emailing. And often offer some quick training. It is very important that everyone is somewhat familiar with the ins and outs of email.
Rules are necessary for the supervisors to keep the upper hand on these emails. If something inappropriate is being sent, they put a stop to it immediately. A major rule used is the usage of communicating well. Record keeping may also be obtained for back tracking memos or schedules sent. One can either make a new folder or in our case are required to print these emails and keep on file by month. In any case as important as the cell phone is to me so is e-mail.
Eng 3308
February 21, 2008
Business e-mail Response
This particular article helps a lot. Many businesses including our agency have gone to communicating with their employees through e-mail. We use our company phones for travel only. We send memos, reminders, invitations, proposals, and flyers. We use attachment a lot.
When being interviewed for a position, they are asked how familiar they are with emailing. And often offer some quick training. It is very important that everyone is somewhat familiar with the ins and outs of email.
Rules are necessary for the supervisors to keep the upper hand on these emails. If something inappropriate is being sent, they put a stop to it immediately. A major rule used is the usage of communicating well. Record keeping may also be obtained for back tracking memos or schedules sent. One can either make a new folder or in our case are required to print these emails and keep on file by month. In any case as important as the cell phone is to me so is e-mail.
Friday, February 15, 2008
Class Activity 6-Part 2
Lubbock Christian University
Interoffice Communication
To: Dr. Liu
From: Ruby Leal-Sanchez
Subject: Claim Letter
Date: February 15, 2008
The purpose of this letter is to present the strengths and weaknesses of the claim letter in exercise 5.
Summary
In general, the letter was very short and to the point and also very informal and not professional at all. I don’t feel that the situation could have been seen from a professional view.
Discussion
As stated in the adjustment letter they do explain hygiene and the process of cleaning the tuna, but yet at the same time don’t feel he is telling the truth but offer discount on next purchase anyway.
Recommendation
The introduction to the claim letter should have been at least three sentences, should have listed or proposed what he wanted done instead of asking what was going to be done about the situation. The fly attached to the letter was unnecessary.
Interoffice Communication
To: Dr. Liu
From: Ruby Leal-Sanchez
Subject: Claim Letter
Date: February 15, 2008
The purpose of this letter is to present the strengths and weaknesses of the claim letter in exercise 5.
Summary
In general, the letter was very short and to the point and also very informal and not professional at all. I don’t feel that the situation could have been seen from a professional view.
Discussion
As stated in the adjustment letter they do explain hygiene and the process of cleaning the tuna, but yet at the same time don’t feel he is telling the truth but offer discount on next purchase anyway.
Recommendation
The introduction to the claim letter should have been at least three sentences, should have listed or proposed what he wanted done instead of asking what was going to be done about the situation. The fly attached to the letter was unnecessary.
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